How to request deletion
Email CrewHook support with the subject line "Data Deletion Request" and include enough information for us to identify the record.
Email: support@crewhook.com
What to include
- Your full name.
- The email address or phone number used with CrewHook.
- Whether you are a customer, technician/pro applicant, approved pro, or website visitor.
- If available, the request ID, lead ID, or other reference shown in CrewHook.
- A short description of what you want deleted.
Please do not send payment card numbers, passwords, government IDs, or sensitive photos in a deletion request email.
What happens next
- CrewHook will review the request and may ask for verification.
- We will locate records reasonably associated with the information you provide.
- We will delete or de-identify eligible personal information where required and technically practical.
- We will let you know when the request has been completed or if some records must be retained.
Information we may need to retain
Some information may be retained when needed for payment records, tax or accounting obligations, fraud prevention, security, legal compliance, dispute review, chargeback handling, operational audits, or to protect CrewHook and its users.
When complete deletion is not possible, CrewHook may limit, archive, or de-identify information where appropriate.
App store account deletion
If you created a CrewHook app account, you can also contact support from the email or phone number connected to that account. CrewHook will provide next steps for account deletion or deactivation.